jeffrey_herz@yahoo.com
47 Cascade Court Stamford, CT 06903
h: (203) 322-7988 c: (917) 913-5019
SKILLS
Strategy Development, IT Security, Identity Management, Use Case Development, Portal Implementation, Single Sign-On (SSO), Budgeting, Business Process Re-engineering, LDAP, Workflow Automation, Requirements Gathering, Technical Assessments, Product Management, Project Management, Strategic Planning, Quality Assurance, Regression Testing, Load Testing, System Security, Infrastructure Support, Application Support and Maintenance
TOOLS
Vignette Business Collaboration Server, IBM Websphere Portal, Empirix, Rational Rose, Rational Performance Test, Mercury, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Pelagon Spinnaker, IBM TIM/TAM
PROFESSIONAL EXPERIENCE
Independent Contractor, Stamford, CT 9/2005 - Present
Technical Project Manager – Epsilon Interactive
Security Business Analyst – SBC IT Security-IdM
Technology Strategy Consultant – Pelagaon LTD
- Wrote Business Requirements documenting security, connectivity and encryption needs of an credit card client in order to manage their email communications channel
- Reviewed Technical Requirements
- Matched business requirements to technical requirements to ensure that all requirements were properly addressed in the technical solution
- Developed project plan to coordinate multiple initiatives and tracked open issues
- Built a data flow diagram to represent the business processAssisted in the creation of the
- Created technical requirements documenting how the solution was going to be deployed
- Managed the client relationship, centralizing the account relationship
- Brought organization and process to organization and project management best practices
- Utilized standardized templates for documentation
- Assisted advertising agency on software vendor technology assessment
- Help sell potential clients on the benefits of an automated workflow application
- Created GAP analysis between vendors, solutions and requirements
- Wrote Use Cases to demonstrate Technical and Business Requirements for consumer portal, designed to provide service access for 20 million users
- Utilized Common Criteria EAL 3 to validate that the system is secure and compliant
- Reviewed requirements for Identity and Access Management system
- Kept abreast of IT Security issues, Privacy, Identity Management and Access Management
Director IT Strategy – Global Applications Manager
General Responsibilities:
- Managed, supported, and maintained all enterprise level applications
- Liaison between network agencies and office of the CIO
- Established Project Management Office (PMO) for developing standards, tracking project progress and reporting guidelines
- Participated in the development and execution of the IT Strategic Architecture that provided a 24-month road map for the Global IT organization with IT Security oversight
- Product managed client extranet (collaboration) and enterprise intranet (portal)
- Regression tested all new releases of hardware (HP Blades, Cisco Routers. EMC SAN) and software (IBM WebSphere Portal, VBCS, SQL) to ensure successful implementation and no incremental losses of functionality with each release
- Directed and prioritized the work for 4 software developers, 4 network engineers and 2 information architects
- Worked with marketing to ensure that content and applications were updating properly
- Responsible for a $3.6M IT budget
- Interfaced with finance department to reconcile monthly budgets and expected expenditures
Project – Portal Intranet
Goal: Migrate existing global intranet to IBM Websphere Portal; develop additional functionality that provides a single location for various corporate applications ensuring appropriate security
- Utilized Sun Access Manager to provide an LDAP based solution that allowed users to access multiple applications from one directory providing enterprise single sign-on (SSO) capabilities
- Documented business requirements pertaining to Identity Management and application security
- Reviewed security procedures and access policies to ensure proper access and rights to various applications accessed through the portal
- Tested and developed metrics to determine portal scalability,
Project – Workflow Automation
Goal: Establish a standard global workflow process and develop a global application that will help reduce G&A costs by 25% by Dec 2007
- Met with Managing Directors of major international advertising agencies to build project consensus and to gain support for project
- Built business case with ROI projections to justify the need for this application
- Defined and established global agency workflow standards
- Reviewed specifications and developed implementation plan for local agencies
- Sold the application to agency CFO’s to raise funds during the budgeting process
Goal: Build a collaborative workspace where account team and client can share, comment, review and approve assets that are stored in a standardized format utilizing VBCS
- Gathered requirements from Managing Directors, Account Services and Clients to determine business rules and major functionality needs of the applications
- Evaluated vendors technology solutions and built functionality matrix evaluating each solutions against client and user requirements
- Oversaw a vendor proof-of-concept to ensure that software functionality met requirements
- Completed software development life cycle in 6-months by customizing the Vignette Collaboration Business Server and kept project under budget
- Trained clients and account teams to use the application, using different sessions and content for administrators and general users
- Ensured the application security and rights matched the business requirements granting user the correct access rights to the pertinent information
- Developed and executed test plans based on functional requirements documentation
- Utilized Empirix regression testing tool to test validate and verify software releases
Goal: Establish an online repository for high-resolution digital assets, which can be accessed by all network agencies, and delivered consistently to vendor or client for review or printing
- Evaluated companies and technologies to determine if they suit the Strategic Architecture
- Gathered requirements to understand the global agency creative needs
- Provided oversight to ensure time and cost guidelines
- Closed $650,000 worth of business in the second half of 2003
- Ran a $5 million enterprise level migration project spanning 18 months
- Wrote statements of work and reviewed client bound documentation and deliverables
- Led security audit validating email addresses in database
- Implemented an iterative development process for new software projects
- Wrote use cased to test new functionality
- Managed proprietary eCRM software development and implementation process into clients approved standards hosting environment
- Initiated Change Management Process to ensure smoother delivery
- Re-Engineered Business Processes to create a smoother workflow
- Managed two projects to produce a B2B eCommerce Catalog and a Reporting/Tracking Tool for Safety and Health Compliance Market
- Gathered business requirements and wrote functional specifications
iXL, New York, NY 7/1998 – 12/2000
Director of Technology Services, Director of e-Commerce Operations
- P&L responsibility with $28.5 million in revenue and $17 million in COGS
- Responsible for operational budget for a 105-person technology department
- Managed 7 Development Managers, who were responsible for technical strategy, infrastructure, design, development and deployment of backend web systems
- Formed strategic partnerships with technology vendors
- Established Quality Assurance practice
- Oversaw and managed 9 person QA Department
- Implemented and deployed QA best practices while utilizing the Mercury suite of testing tool
- Supervised multi-functional project teams as they went through a risk analysis of potential outcomes based upon client requirements
- Conducted project reviews to ensure communication among creative, technical and strategy team members to ensure projects progressed towards client goals and that milestones were being achieved on time and budget
- Worked with clients to manage deliverables, deadlines and the change management processes
- Developed organizational best practices to streamline the delivery mechanism
Bloomberg, L.P, - New York, NY 7/1995 – 7/1998 Project Manager/Analyst
- Supervised three analysts and worked with NOC team, which was responsible for keeping the global application running 24/7 which processed high dollar transactions
- Responsible for all incoming transactional financial data; including equities, fixed incomes, and F/X running on an Intel Operating System
- Verified that live transactions were successfully passed to trading system for processing
- Liaison with client technical team to verify dedicated Asynchronous and TCP/IP network was receiving the data in the correct format and that the data was being parsed correctly by system
- Monitored and trouble-shot issues with network (circuits, lines, T1, T3) and application to resolve delays and breakages in the data feeds
- Wrote Unix scripts to deploy new releases to production
- Managed projects for installing data input and output and responsible for maintaining production environment
Paradysz, Matera & Co., Analyst 3/1994 – 6/1995
Herz Water Supply, Owner 5/1991 – 12/1993
ADDITIONAL LEADERSHIP EXPERIENCE
Jewish Family Services, Board Member 7/2003 – Present
JCC –YCG, Co-Chairperson 1/2003- 1/2004
Ithaca College Alumni, Connecticut Chapter President 11/2003- 11/2004
EDUCATION
Binghamton University, MBA Finance & International Business
Ithaca College, B.S. Marketing & Speech Communications
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