Steroid Debate: Ortiz vs ARod

Assuming what we know is correct, about David Ortiz and Alex (ARoid) Rodriguez (who I don't like, even as a Yankee fan and Red Sox hater) both tested positive in 2003 that makes them both cheaters. I seriously doubt Ortiz (or anyone else) just up and stopped doing them in 2005 when they were banned, they just found ways to mask what they were doing, hello HGH, and outsmart the tests.

Aside from AROD being an arrogant prick, who has repeatedly lied in an effort to protect his image, (ironic isnt it?) and Ortiz denying it until he is blue in the face, if fans were really outraged about PED usage, then both should be equally ostracized, correct?.

So it begs the question, do fans really care who did what, especially if it ultimately helps their team?

Resume Oct 2013

Compliance, Operations, Process, Efficiency, Delivery, Learning

Jeff is an executive decision maker who knows how to solve complex problems, hold people accountable in order to deliver measurable solutions.  He brings years of consulting experience and managing projects and process in multifaceted capacities in the regulatory, software, technology, marketing and interactive space.  Throughout his career, Jeff has taken customer driven strategic initiatives and applied tactical solutions, ultimately creating solutions that drive revenue, increase productivity, or reduce organizational cost.  He has worked with Fortune 500 clients to develop and implement creative, best-in-class strategies, processes, technologies, and large-scale applications. He has also worked with smaller companies to implement systems to improve communication and collaboration. 

CORE COMPENTENCIES& SKILLS

Operational Management and Reporting; Program/Project Management; Presentations - Sales, Conference, Webinar; Workflow and Task Management Automation; Regulatory Compliance;  Learning Management Systems (LMS); Customer Relations Management (CRM); Call Center, Marketing Automation; Digital Asset Management; Content Management Systems;  Business Analysis; Global Applications; Vendor Management and Outsourcing; Requirements Gathering and Documentation; Business Process Re-engineering; Delivery; Budgeting; Strategy Development; IT Security; Technical Assessments; Strategic Planning; Quality Assurance (QA); System Security; Offshore Development; TCPA

PROFESSIONAL EXPERIENCE

CUnet, A Nelnet Company – Director, Operations & Compliance                                 8/2010 – Present

Compliance, Marketing Operations Quality Control (MOQC)

§             Responsible for operations & internal systems for a B2B media planning organization with 200 associates across a diverse geographic footprint

§             Worked on executive leadership team to focus organization in the midst of an industry downturn by prioritizing key revenue opportunities in order to meet financial goals and exceed forecast and delivering a GP of $20M

§             Presented at multiple conference and webinars on Department of Education Gainful Employment and General Misrepresentation regulatory compliance best practices

§             Program managed a migration to a new proprietary lead generation platform with minimal impact on business

§             Manage all internal business processes through development of policies, documentation, implementation of systems, measurement and quality assurance of results to drive best practices and maximize efficiencies

§             Serve as the client technology advocate for resolving issues, developing product improvements to be leveraged across the organization

§             Sold clients and drove new revenue in a market constricted by government regulations

§             Met with clients to elicit requirements and develop product features roadmap to meet various risk profiles

§             Evangelized compliance solutions with internal Sales, Account Management and Marketing teams to keep compliance in the forefront for existing clients and new prospects.

§             Developed an enhanced product and service offering turning a cost center into revenue generating opportunity

§             Implemented standards and controls for call center and website to comply with revised TCPA regulations

§             Primary liaison to Nelnet, responsible for implementing controls around Risk, Audit & Security ensuring adherence to ISO-27001 standards

Operational and Organization Efficiency, Training, Collaboration & Customer Relation Management (CRM)

§             Empowered team to take full responsibility from client requirement gathering through software development to increase the speed to market of client driven solutions

§            Built an operating model that tracks metrics to priorities to report on organizational progress

§            Migrated organization from decentralized SharePoint CRM to Salesforce.com to house contracts, track client interactions and develop heat maps for sales initiatives to focus on top priorities

§             Implemented Yammer as an internal messaging tool, increasing collaboration by over 3000% in 2011

§             Integrated infrastructure management functions into parent organization, saving 33% in direct OPEX costs

§             Established internal training procedures and new hire orientation to engage new employees.

§             Institute standardized documentation best practices, to increase new associate effectiveness

Workflow and Task Management

§             Business Case/Goal – Replace an inefficient spreadsheet tracking system with no reporting capability to manage marketing campaigns changes and requests for over 250 clients, to over 300 vendors. These tasks require monitoring, tracking and verifying the ~2500 requests per week to know which were completed by which vendors and in what timeframe.

§             Solution/Result – Document internal workflows, develop operational procedures to migrate to an automated system (JobTraQ) in order to streamline and report on this process;  brought vendor task completion rate from under 70% to over 96%; with 75% of all tasks completing in less than 2 days

‘mktg’ - VP, Interactive Project Management                                                                11/2007 – 6/2009

§             P&L responsibility for business unit of 15 employee with an annual Gross Profit of $2.1M

§             Created an end-to-end, collaborative marketing supply chain for the client to increase their speed to market of their campaign while lowering costs through process automation and saving $17MM on marketing costs by increasing asset reuse and decreasing redundancy

§             Led the global rollout of an enterprise Digital Asset Management (DAM) system for to users in 30 countries for an international technology market leader

§             Created a self-service, custom publishing toolset, helping a top consumer goods company, quickly and cost effectively drive co-branded tactics through its distributors and retailer channels

§             Implemented Agile development methodology to better handle client’s fast paced delivery requirements increasing our throughput time by 20% through the entire Software Development Lifecycle

JMO Consulting, Stamford, CT                                                 9/2005 – 11/2007, 6/2009 – 8/2010

Providing Operational Consulting, Offshore Development and Project Management services

§             Managed $2.1M client recruiting and alumni web development project

§             Led construction phase of clients new careers recruiting website, managed expectations and set internal priorities

§             Oversaw technology implementation’s that stretched across multiple websites and technologies

§             Directed offshore development resources in Europe, Asia, and South America to deliver cost effective client solutions

§             Led the successful delivery of a multi-million dollar email marketing integration for a major financial institution's credit card business

§             Demonstrated organization, process standards and project management best practices

§             Developed project plan to coordinate multiple initiatives and tracked open issues pre and post implementation

§             Created GAP analysis between vendors, solutions and requirements

§             Re-Engineered Business Processes to create a smoother workflow

§             Wrote Use Cases for video ingestion and web publishing & digital distribution process

§             Created and reviewed Use Cases to demonstrate Technical and Business Requirements for telecommunications consumer portal, designed to provide service access for 20 million users

§             Built highly detailed Use Cases to document the data process overview to ensure proper handling

§             Built a data flow diagram to represent the business rules and process

§             Responsible for gathering business requirements, creation of product user guide and integrations specifications for workflow automation product improvements

§             Wrote Business Requirements documenting security, connectivity and encryption needs of an credit card client in order to manage their email communications channel

§             Built a requirement trace ability matrix to match the business and technical requirements to ensure that all requirements were properly addressed in the solution

Clients:

Ad/Marketing	Ogilvy, Arnold, Grey, IconNicholson, C2Creative, Epsilon
Tech	IBM, Intel, SAP, Philips
Financial Services	Citicards, Thompson Reuters, Bank of America
Pharma	Wyeth, Novo Nordisk, Daiichi Sankyo
Communications	T-Mobile,  ATT, AETV, NBC Universal, Outdoor Channel
Other	McKinsey & Co, Diageo, Coty, Volvo

Euro RSCG Worldwide, Euro RSCG 4D, Euro RSCG Circle                                       9/2001 –8/2005

Director IT Strategy – Global Applications Manager, Program Manager

Director Technology Operations

Safety Director, VP Development and Operations                                                     1/2001 – 9/2001

iXL, Director of Technology Services, Director of e-Commerce Operations                    7/1998 – 12/2000

Bloomberg, L.P, - Project Manager/Analyst                                                               7/1995 – 7/1998

Paradysz, Matera & Co., Analyst                                                                             3/1994 – 6/1995

Herz Water Supply, Owner                                                                                      5/1991 – 12/1993

EDUCATION

Binghamton University, MBA                                                          Finance & International Business

Ithaca College, B.S.                                                                         Marketing & Speech Communications